Refunds & Returns
Return Rights and Instructions
If for any reason you are not completely satisfied with your purchase, you have the right under EU regulations, to cancel your order within 14 days, or within 14 days of receipt of the goods (whichever is the longer). You may return your purchase and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
Cancelling your order before receipt of goods
To cancel your order before receipt of goods, please email: email@example.com stating your name, address and email and the reasons why you wish to cancel. You may also contact us on +44 (0)2871 371555 (weekdays 9-5).
Cancelling your order after receipt of goods
To cancel your order after receiving your goods, return your item(s) packed in the original tube. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.
Replacing damaged goods:
If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option.
- Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to: firstname.lastname@example.org.
- Please include in the body of the email: the name of the poster(s), a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund.
Your request will be processed within 48 hours (weekdays) and you will receive an email letting you know your replacement is on its way or your refund has been processed.